Effective date: [EFFECTIVE DATE]
This policy explains the general approach of [REGISTERED LEGAL NAME], trading as New Everest Renovations, to payments and cancellation requests for renovation projects. Your signed quotation or project agreement contains the terms specific to your project and applies together with applicable UAE law.
Quotes and payment terms
A website enquiry or preliminary estimate is not a confirmed order or payment request. Before work begins, the written quotation or agreement should state the agreed scope, price, deposit (if any), payment milestones, materials, expected schedule, exclusions, and project-specific cancellation terms. Pay only using the payment method and business details shown on an official quotation or invoice. Do not send card details through the website enquiry form.
Cancellation requests and changes
Send a cancellation or change request promptly in writing to [QUOTE / PUBLIC EMAIL] and include your name, project reference, and requested change. We will review the request under your signed agreement and applicable law. Any amount due or refundable may depend on work completed, materials ordered or customised, third-party commitments, and the agreement for your project.
Refunds and adjustments
We assess any refund, credit, or adjustment by reviewing the agreement, payments received, work performed, project commitments, and applicable law. We will explain the outcome and any calculation in writing. Nothing in this policy removes a right or remedy that applicable law does not allow us to exclude.
Contact
For payment or cancellation questions, contact [PUBLIC EMAIL] or [BUSINESS PHONE], or write to [REGISTERED LEGAL NAME, BUSINESS ADDRESS, EMIRATE, UAE]. Confirm this sample matches actual quotation, deposit, procurement, invoicing, and refund practices before publication.